Right to cancel

You may cancel your order for the Services by giving us written notice within 14 days of placing your order. You can do this by either a) using the by emailing us at help@relationshipmall.com by writing to us at the address given above. Remember to include details of your username and the email address you gave when you joined the site to help us authenticate your request.

If any refund is due under this Right to cancel, it will be governed by the rules of our Refund Policy detailed below.

Refund Policy

We try our best to treat all of our members fairly, just as we ourselves would like to be treated.

Sometimes it's fair to ask us for a refund, but if you've used the service, we feel that it is equally fair to expect you to pay for it.

Refunds will therefore only be made if the following conditions are met:

you have not used the service

you cancel your order within 14 days of your initial payment to us

If your refund request meets both of these requirements, we will be happy to refund you in full.

PLEASE NOTE:

It is your responsibility to cancel any auto-renewal agreement at least 48 hours before the next payment date - we do not offer refunds for renewal payments.

We are unable to agree to, or issue any refunds where payment has been made via the iOS or Android mobile Apps. Please contact the relevant payment provider for any such refund requests.

The definition of service use is where either you or the recipient of a gift subscription or premium message, have sent one or more personal messages. This does not apply to generic one-liner messages, which are free.

The definition of service use is where either you or the recipient of a gift subscription or premium message, have sent one or more personal messages. This does not apply to generic one-liner messages, which are free.